Depending on how you interact with us, we may collect the following categories of information.
Information You Provide
You may choose to provide information such as:
- Name
- Email address
- Mobile phone number
- Mailing address
- Billing information
- Account login credentials
- Profile information
- Survey responses
- Health or wellness goals you voluntarily share
- Questions submitted through Ask Ash
- Community posts or comments
- Messages sent to our support team
- Information submitted through forms, registrations, or applications
Providing certain information may be necessary to access specific Services, memberships, or events.
Payment Information
When you purchase a product or service, payment information is processed by our third-party payment providers, such as Stripe. We do not store or have access to your complete credit card or payment information. Payment information is handled directly by the payment processor in accordance with its own privacy and security policies.
Information Collected Automatically
When you visit our websites or use our applications, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Internet service provider
- Referring website
- Pages viewed
- Time spent on pages
- Links clicked
- Date and time of visits
- General geographic location
- Cookies and similar tracking technologies
This information helps us improve website performance, security, and user experience.
Information From Third Parties
We may receive information from trusted third-party service providers, including platforms used to process payments, manage email communications, host events, analyze website traffic, or provide customer support.
Examples may include:
- Stripe
- Google Analytics
- Meta (Facebook & Instagram)
- Zoom
- GoHighLevel
- Kajabi
- Skool
- Email service providers
- SMS communication providers
Information received from these providers is governed by both this Privacy Policy and the policies of the applicable third party.